In the fall of 1991, Business Staffing of America, Inc. opened its doors with a single phone line, a stack of paper résumés, and a vision: to connect talented professionals with organizations where their work could truly make a difference. Back then, recruiting meant posting ads in newspapers, waiting for responses to arrive by fax, and sifting through files by hand. It was slower, simpler—and in many ways, more personal.
What we didn’t realize at the time was that this small beginning would become the foundation for more than three decades of growth, innovation, and purpose-driven staffing. Today, under our healthcare division, PsyPhyCare, we reflect on the journey and what it has taught us about people, partnerships, and the future of care.
Technology has reshaped everything about how we find, connect, and place candidates. From digital platforms to AI-driven recruiting, the tools are unrecognizable from where we started. Yet the most important element has never changed: people.
Behind every placement is a story. A physician who found the right role not just because of her skills, but because the hospital shared her values. A clinic that regained stability because a temporary provider stepped in at just the right time. A nurse practitioner who began as a placement and grew into a leader. These stories remind us that staffing is never just about filling a position—it’s about aligning people with purpose.
The healthcare field is no stranger to disruption. Over the years, we’ve witnessed recessions, shifting regulations, and global health crises that put immense strain on hospitals and clinics. Through it all, flexibility proved to be the lifeline.
Organizations that embraced different staffing models—whether permanent hires for stability, temp-to-perm for adaptability, or locum tenens for urgent coverage—were the ones able to keep patient care steady in the storm. That lesson has stayed with us: resilience is built on the ability to adapt.
Early on, it was tempting to see staffing as transactional: find the résumé, fill the role, move on. But over time, we discovered that real results came from partnerships. When we stopped asking only What do you need right now? and started asking Why do you need it?, everything changed.
That shift became the foundation of our Winning Why process—our way of ensuring that every placement isn’t just a short-term fix, but a values-aligned match that strengthens organizations and uplifts communities. Because when the “why” is clear, the work becomes sustainable.
Some of our proudest moments have been watching professionals we placed years ago continue to grow. Mentorship, training, and career development turned new hires into long-term leaders. And with every step forward they took, their organizations and patients benefitted.
It taught us that retention is not only about paychecks or contracts—it’s about creating environments where people can evolve, belong, and thrive. Growth is what transforms a placement into a legacy.
Today, 34 years later, the tools are smarter, the networks wider, and the opportunities more dynamic than ever. But beneath it all, the heart of our work remains unchanged. Staffing is, and always will be, about people—about understanding not just what someone can do, but why they do it, and how that purpose connects to the communities they serve.
At PsyPhyCare, that’s the story we continue to write every day. With every client, every practitioner, and every placement, we carry forward the lessons of the past three decades—rooted in people, strengthened by partnerships, and guided by purpose.
Here’s to 34 years of connection, and to the future we will build together.